These Terms of Service (“Terms”) form a legally binding agreement between you and AI IN TEAM LLC (“Company,” “we,” “us,” or “our”) governing your use of the website aiinteam.com and any services we provide. By accessing our website, accepting these Terms at checkout, or engaging our services, you agree to these Terms.
We do not require a separate signed contract. These Terms, together with the order or payment page you accept when you sign up (which sets out your scope and fees), form the entire agreement between you and us.
If you do not agree to these Terms, you may not use our website or services.
AI IN TEAM LLC provides AI-powered voice agent services for businesses, with a focus on trades and home services, including but not limited to:
The specific scope, deliverables, and fees for your engagement are set out in the order or payment page you accept at signup, which is incorporated into and governed by these Terms. We do not require a separately signed Service Agreement. The only additional documents we may require are compliance-driven: a HIPAA Business Associate Agreement for engagements that process Protected Health Information (see Section 5), and a Voice Cloning Consent Form where a voice is cloned (see Section 6).
Voice agents we deploy are configured to identify themselves as AI assistants at the start of each call. When call recording is enabled, the agent also discloses recording before substantive conversation begins. The client business is responsible for:
AI IN TEAM LLC will provide a default greeting and disclosure language designed to satisfy two-party consent rules in Washington State and similar jurisdictions, but the client business retains responsibility for compliance with the specific laws applicable to their operations and customer base.
Our standard voice agent deployments are inbound only. The agent answers calls placed to the client's business; it does not make outbound calls without the client's specific written authorization.
SMS lead alerts and confirmations. As part of standard service, the system may send text messages in two contexts: (a) lead and call alerts sent to the client business's own designated phone numbers, and (b) transactional follow-up messages to a caller (such as a booking confirmation or requested information) sent in direct response to that caller's inbound call. Business text messaging in the United States requires carrier registration under the A2P 10DLC framework; we initiate registration during the build, and SMS features activate once the carrier review clears (typically 2–3 weeks, sometimes longer — the review timeline is controlled by the telephony provider, not by us). Email alerts operate in full from go-live regardless of SMS registration status. All caller-facing messages honor opt-out requests (for example, replying STOP), and we do not send marketing or promotional text campaigns on a client's behalf as part of standard service.
If a client engages AI IN TEAM LLC to deploy outbound calling, outbound texting campaigns, or other proactive contact features beyond the transactional messages described above, the client agrees that they are solely responsible for:
AI IN TEAM LLC provides communication automation services. We do not provide medical advice, clinical recommendations, healthcare compliance consulting, or any services constituting the practice of medicine, law, accounting, or any other regulated profession.
Clients in healthcare-adjacent fields (dental, veterinary, med spa, mental health, chiropractic, physical therapy, etc.) are solely responsible for:
Clients in legal, financial, or other regulated industries are similarly responsible for their own compliance with the rules of their profession, including any restrictions on advertising, solicitation, or unauthorized practice.
AI IN TEAM LLC shall not be liable for any claims, damages, fines, or penalties arising from a client's content, marketing claims, professional services, or service outcomes, whether or not such content was transmitted through our systems.
When a client requests that we create a voice clone of an individual (whether the client themselves, a team member, or any third party):
Our services are billed as a one-time setup fee plus a flat monthly retainer. There are no per-minute, usage, or overage charges.
To enable us to deliver our services effectively, clients agree to:
Upon receipt of full payment for setup fees, the client owns the configurations specific to their business: the prompt content, FAQ knowledge base, business-specific data, and any voice clones authorized by and built for that client.
AI IN TEAM LLC retains ownership of all underlying systems, templates, workflow architectures, code, prompt engineering methodologies, and other reusable components used to deliver services. We reserve the right to reuse non-client-specific components for other engagements.
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including business strategies, customer lists, internal processes, pricing structures, and the specific contents of voice agent prompts. This obligation survives termination of services.
We process data on behalf of clients in accordance with our Privacy Policy. The client business is the data controller for caller data collected through their voice agent deployment. Clients are responsible for ensuring their use of our voice agents complies with all applicable laws, including:
Full data practices are described in our Privacy Policy.
Client agrees to indemnify, defend, and hold harmless AI IN TEAM LLC and its owner, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We make reasonable efforts to ensure deployed voice agents are operational at all times. However, voice agent uptime depends on multiple third-party platforms, including but not limited to: Retell AI, ElevenLabs, Anthropic, OpenAI (or other LLM providers), Cal.com, TidyCal, Google Workspace, n8n, Hostinger, and the underlying carrier and SIP infrastructure. Downtime caused by these third-party platforms is outside our control and does not constitute a breach of these Terms.
We commit to:
Support is provided primarily via email. Phone support is available for active clients on the contact number we provide upon engagement.
To the fullest extent permitted by law, AI IN TEAM LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to lost revenue, lost leads, lost opportunities, business interruption, or reputational harm.
Our total liability for any claim arising from our services shall not exceed the total fees paid by you to AI IN TEAM LLC in the twelve (12) months preceding the claim.
Our services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our voice agents will be error-free, that they will meet your specific business objectives, that they will generate any specific volume of leads or appointments, or that they will produce any specific revenue results. AI voice technology, while substantially improved in recent years, may occasionally produce unexpected, incorrect, or inappropriate responses. We mitigate this through tight scope, prompt tuning, and routing fallbacks, but we cannot guarantee perfect performance on every call.
Results vary based on factors outside our control, including industry, market conditions, the quality of incoming calls, the client's responsiveness to routed messages, and the accuracy of the business information provided to us.
There is no minimum term and no lock-in. Either party may cancel at any time. When you cancel:
The monthly retainer is not refunded for the current period once that period has begun, and setup fees are non-refundable once the corresponding work has been performed.
These Terms are governed by the laws of the State of Washington, without regard to its conflict of law provisions. For disputes involving claims of $10,000 or less, both parties agree to resolve the matter through binding arbitration administered by a mutually agreed arbitrator in Washington State, rather than through court proceedings. For disputes exceeding $10,000, the parties submit to the exclusive jurisdiction of the courts of Washington State.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the date at the top of this page and notifying active clients via email. Continued use of our services after changes constitutes acceptance of the revised Terms.
For questions about these Terms, contact us: